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Leisure Services Annual Customer Satisfaction Survey |
Wrexham County Borough Council |
18 May 2015 |
05 Jun 2015 |
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Why are we doing this?
To collect feedback from customers from four different leisure facilities; Gwyn Evans, Waterworld, Chirk and Queensway. |
What we found out
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What difference has it made?
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Local Service Board Tackling Poverty Strategy consultation |
Wrexham County Borough Council |
09 Mar 2015 |
29 May 2015 |
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Why are we doing this?
This is an opportunity for the people of Wrexham to have their say regarding the LSB's new Tackling Poverty Strategy. |
What we found out
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What difference has it made?
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What's Important to You |
Wrexham County Borough Council |
23 Jan 2015 |
20 Feb 2015 |
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Why are we doing this?
Wrexham County Borough Council is working hard to ensure efficient and
effective services by making significant budget savings, whilst prioritising the most vulnerable. To do this we are
having a conversation with local people so that we can understand whether the services we are offering are best meeting your needs.
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What we found out
The purpose of this consultation was to
understand whether the services offered by Wrexham County Borough Council are
meeting the needs of the public, in order to assist the Council in determining
which services to promote over the forthcoming year. It asked people how important they considered
various services to be, and also how satisfied they were with current provision
in that service area. As well as a
survey, there was also a consultation event held with invited members of the
public and representatives of Town and Community Councils.
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What difference has it made?
The results of the consultation were used to
feed into a Members workshop in early March 2015, where Members were
considering performance targets for different service areas in the forthcoming
year. Heads of Departments have also
used the results to help them consider which services may need more focus on
for the forthcoming year.
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Penderfyniadau Anodd |
Wrexham County Borough Council |
15 Sep 2014 |
24 Oct 2014 |
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Why are we doing this?
Consult with the public on the proposed budget savings for 2015/16 for Wrexham County Borough Council |
What we found out
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What difference has it made?
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Perfect Engagement 360 |
Wrexham County Borough Council |
14 Feb 2013 |
14 Feb 2013 |
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Why are we doing this?
The Perfect Engagement event came out of 12 month’s work of engaging with people who use Substance Misuse Services in Wrexham County Borough. This event was service users’ idea. The aim of the event is to give people who use Substance Misuse Services in Wrexham an opportunity to talk about their experience of using these services. However, a second and arguably more important aim is to feedback the outcome of these discussions to providers and commissioners of the services at the event on the same day. |
What we found out
KEY RECOMMENDATIONS
- Aftercare support and services need to be developed as a matter of urgency
- ‘Out of hours’ support also needs developing as a matter of urgency
- The need for service providers to complete extensive paperwork needs to be reviewed and revised to free up more time for professionals to engage with service users
These 3 key priority recommendations arose out of a consensus reached by service users, service providers and service commissioners during the event. |
What difference has it made?
New services have been provided at Ty Croeso, the recovery movement is a model of success in Wales, service user involvement embedded in service delivery. |
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